I am always amazed by the friendly and helpful customer service I get when I call with questions regarding my orders. I am able to shop and order online with ease and am extremely satisfied with the quality and promptness of my purchases. One time I placed an order for 6 of the lovely lambswool scarves, one for each of my sisters in our family tartan. You were out of them at the time but you arranged with the mill to get them made for us in time for my Christmas surprise! I just ordered two more scarves for my Daughters-in-law. They arrived immediately to my home in Washington State USA, ready for Christmas!!!