I had a great first experience ordering from Scotclans. First, I was thrilled that so many items were available in the clan I was looking for. Secondly, the clan poster I ordered was very informative and looks handsome on my wall. Lastly, I can't say enough about the heather necklace I ordered, with the bird outlined. The picture did not do it justice - it is a really gorgeous piece of jewelry, nicely made, and a very unusual and way to obtain a little piece of Scotland and keep it close. I also appreciated the fact that I could use PayPal - which is what I prefer to use when I order online. I could not be happier with my first experience with Scotclans. I hope to order again in the future!