Order was placed on December 1st. Was supposed to be a Christmas gift. It arrived on December 29th...so disappointing. I did not expect the long delay. Got an email on the 16th saying it had been dispatched. I sent an email to customer service mid December asking when I might expect my package. Email was never answered. Called before Christmas and was told there was no way of knowing when it would arrive as it was sent airmail and there was no way to track. What's up with that? On a positive note, the merchandise was just perfect when it finally got here. Would order again, but would place my order way, way ahead of when I would need it.