I ordered in late November for Christmas gifts for delivery to the US. I received an order confirmation but no mention of shipping date and no tracking number. When in mid-December (Dec 16) I got nervous that the order was even shipped, I sent an email to request the status. I received an impersonal email that said “your order was shipped.” But when ? I wrote back for clarification. No response. The package finally arrived three days after Christmas (after the intended recipients had traveled home). I am very underwhelmed by your company’s service.
7 years ago
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