I made a purchase in October of last year for an item they had online which showed they had in stock. The payment was made and my account debited. The product didn’t ship so I reached out several times, getting a response after the date I needed the item by. I was told it was not shipped bc they didn’t have the item but expected it from the factory.a few months go by and they reach out that they cannot get the exact item, but will substitute another similar...so it was agreed to. I was sent a confirmation it would be shipped. It is now July (10 months after order) and still haven’t received the item. I am told they shipped it and it showed received and signed for. I never received the product and now my money is not being refunded. So Buyer Beware:(