While the product that I ordered was perfect - when it finally arrived - what I had to go through to get it was less than acceptable. I was assured, by ScotClans, that DHL would deliver to USA post office boxes, and I paid well for that service. When DHL's website was showing the package as "delivered," it was no where near my post office box. No one knew where it was for the next five days. When I contacted ScotClans, I was told - multiple times - that DHL did deliver to post office boxes (which DHL tells me they never do) and that I should "check with my local post office." Since I referenced checking with my post office in all my emails to ScotClans, I found the suggestions impossible to comprehend. At no time did anyone at ScotClans offer to check DHL in Scotland to see what might have happened to my package. By some weird quirk, my package ended up being delivered to our physical address (an apartment complex) which I had never given to ScotClans, so I have no idea how DHL got the address. I understand that mailing items anywhere, especially between countries, can have challenges but I was really disappointed in ScotClans semi-ridiculous responses to my multiple and frequent requests for help. Will never order again.