My Mother died and we need the value of her fund at the time of death for Probate purposes. After weeks of hellish , obstructive phone calls (they dont answer e mails) just to get this figure we are still non the wiser. They will not give us the information we require. The chances of claiming the fund we expect to be zero. We now have no option but to take legal action. I have no idea how an outfit like this can survive these days with this type of dodgy dealing and appalling customer service - the reviews about them are universally awful. It beggers belief they are under the umbrella of the Lloyds Group. Surely someone has to step in now? I believe there is a big reveal due on this bunch of clowns.