I have had Life Insurance with Scottish Widows for over a year now. When I took out the policy last October they promised me a WILL Kit and a £50 Amazon Voucher which I never received. I just phoned enquiring about the whereabouts of the promised Voucher and was told to provide proof of that promise! How disgusting!! I'm appalled. I requested to speak to the Manager and was placed on hold for over 30 minutes. Typical! False promises. A long waiting time. Imagine if I had to make a claim!! They are quick at taking my money every month. Not once have I refused them my money. I'm feeling totally disgusted. Where is the honesty and integrity of these Companies nowadays? I have lost all faith in humanity. Now going to swap over to another company. Will NOT recommend Scottish Widows to anybody.