Stay away from this company. I have moved back to Spain from the UK. Since November 2022 I have been trying to cash in both my pension plans. It has been a string of calls (since calling from Spain the calls turned out to be very expensive), emails, translations of documents (again, expensive) and on some occasions a long wait before getting a reply. I have received a form yesterday to fill in, which will finally allow me to cash in my pension plans. However, when I got to the section where you fill in your phone number, it won´t accept it, as it is a Spanish and not a UK mobile number. System is set up to serve only individuals who are resident in the UK. The form expires in 30 days. Today, I had to sent again an email chasing this matter. I am hoping that they respond before the deadline. I do not recommend this company at all!!!