A complete shambles. As a Scottish Widows customer of some years all I want is a latest statement for me to access online. I am now speaking to the 5th person in the last 2 weeks to get this. I keep getting fobbed off by customer service operators saying it will take 24 hours for this to come to my inbox, and every time it never arrives. I have logged on to their online portal to try to see this, but no documents to view. What is so difficult about sending an email with an attachment? It is absolutely infuriating that their customer service can be so bad, and yet I am the one that has to take time out of my day to chase them. Do you think any of these 5 people have ever updated me? They just get me off the phone and then don't send what I need. It is the simplest request I could ever ask of them, and they can't even do that, so imagine what would happen it if comes to something more complex. Will be taking my pension elsewhere and advising everyone I know to do the same. You simply cannot treat people like this.