My mother RIP had an investment with SW. She died June 23 and we had to wait until Nov 24 to get the Chargeable Event Certificate following countless calls and emails from our solicitor and myself. Also our solicitor received a legally threatening letter stating they were taking us to court if we didnt pay back a £500 overpayment on her account. We have got bank statements from the relevant account and no payments were received. I made an official complaint about both issues and it's been 7 weeks now and no one has been in touch to discuss these issues. 8 weeks is the time scale before I can pass my complaints to the Financial Ombudsman which I will be doing next week. Awful company that don't return calls or emails and seem to think they're untouchable!