My issue concerns a Clerical Medical private pension. Experienced human and technical errors to my pension together with poor customer service. This company altered the total value of the pension for the exact same date from one annual printed statement to the next consecutive annual statement, reducing the value by £3.5K. They say they can't find any historical value matching the valuation on their printed annual statement! Serious problems with record keeping and issuing conflicting financial information to clients. There seems to be a major problem with their back-office.