Email communication fine from head office, money deposited fast, Mick the recovery driver however was very rude and unreliable. Arranged time between 10-12 monday, called at 8am that morning to cancel as he was too busy, re-arranged for the following day, same time. Called again at 8am the next day and said we do it right now or I'm not coming. I explained that the car was not at my address and seeing as I didn't have a car, I had to get a taxi to the place. He tried to cancel it again, saying 'I've got plenty to do today so it's now or it's not happening' I told him his behaviour wasn't acceptable. He said 'I'll set off now but if your not there in 15 minutes I'm off' I managed to get there in time. In person his attitude didn't change I asked him a few questions regarding it as I no longer had trust in him/the business and he replied with 'look do you want me to take this or what because I've got plenty of work to do and I can just go' I found the whole experience with him incredibly rude and unprofessional. I doubted if I would get paid but thankfully I did. He was a very poor representation of your company and unfortunately I would not recommend your business to others.