After both 'approved repairers' that my insurers use, turned out to be incompetent imbeciles... and after 48 hours, still no rear car window, it was a pleasure to speak to Andy @ Screen-tec at around 11.30am this morning. He ordered the replacement glass while I was on the phone and reassured me that it would be done by the end of the day 'as long as their supplier delivered the glass on time'. I received a follow up call to say the technician would be with me between 3 & 4pm and he was right on time! Chris was super efficient and had removed all the broken glass, hoovered out the car boot, replaced the window and swept up the broken glass in the road all in the space of an hour! I am registered disabled and can't walk far so my car is my lifeline. Screen-tec prioritised my callout accordingly, kept me updated and turned up exactly when they said they would. I HIGHLY recommend them for: Customer service Efficiency Communication Expertise Professionalism And of course, a perfectly fitted new rear windscreen! Thank you VERY much Screen-tec ????