Subject: Complaint: Incorrect Product Delivery for Samsung S23 Ultra Mobile Case Dear Screen Guards Team, I am writing to express my disappointment with the mobile case I received from your company. My name is Praveen, and I am a personnel from the Cybercell Police Station in Kerala. On [date24/1/2025], I placed an order for a Golden mobile case for my Samsung S23 Ultra phone. Prior to making the purchase, I had a clarification call with your team and sent a message explicitly stating that I did not want a fiber or plastic-type case. Your representative assured me that the case was a hard, magnetic case, and I was given a 100% surety about the product's specifications. However, upon receiving the product, I was disappointed to find that it does not match the description provided by your team. The case is not the hard, magnetic case I was promised. I would appreciate it if you could look into this matter urgently and take necessary steps to deliver the correct product to me. Please let me know the course of action you will take to resolve this issue. My order details are as follows: - Order Number: [1102163945] - Product: Golden mobile case for Samsung S23 Ultra - Date of Purchase: [24/1/2025] Thank you for your attention to this matter. I look forward to hearing from you soon. Sincerely, Praveen