G. Cawkwell
I ordered and paid for a new pair of spectacles from Scrivens on 27th November 2020, having first had an Eye Test. I was told that they should be ready in approximatly 5 to 10 days. After numerous checks and promises from the staff, I eventually recieved them after FORTY ONE days on I believe, the 8th January,2021. Being 78years old and defined as Clinically Extremely Vulnerable, (Covid advice), and new to the area, I do not go out unless absolutely necessary, all enquiries were therefore made by my daughter, who also eventually collected them. On receiving them, I found that, when worn for reading, I became dizzy. I have been advised this means that the glasses need adjusting, however in the present Covid situation, I cannot go to the shop to have this done. MY REVIEW IS BASED ONLY ON THE OPTICAL SIDE WHICH WAS VERY POOR, though the original staff seen were very helpful. THE AUDIO SIDE WAS VERY GOOD, ordering Aids being fitted etc was very efficient, and the were delivered in approx 2 weeks with medical problems causing the delay. Scrivens were advised and booked by my Doctor for new Hearing aids and whilst there I also ordered the new glasses, which are still not correct. I will when I am advised it is safe for me, have to have them corrected.
4 months ago
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Scrivens Opticians & Hearing Care has a 4.55 average rating from 3,319 reviews

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