Anonymous
I have been a client of Scrivens Opticians in Wimborne for some years, as a result of examination by your optometrist both eyes have now been operated on and cataracts removed ,my right was operated on 22 July2020 with no problems,the second operation for cataract removal on my left eye was on the 1st March 2021,during the period July2020 and February 8th 2021 no operations were scheduled because of Covid.At this time the sight in my left eye was deterioting,I made an appointment with Scrivens to seek advice. I was informed that an option was to have a pair of interim glasses which I collected on the 11 February 2021 and having having paid £339 for my new glasses that are are not fit for purpose.So me 18 days later I received a call from Bournemouth eye hospital asking me to attend for a cataract removal which was duly carried out.it was at the time of collecting my glasses on March 1st 2021informed that as the problem with my right eye had been rectified,and and that my left eye when the cataract was removed,it would just be a case of changing the left lense for a lense post op corrected,and all we would pay for was the changing of the lense if deemed necessary.Today I was informed I would have to pay for both new lenses at a cost of£201.75 for lenses and reglaze,so a total all together including original charge of £339 So total £540 .75 for one pair of glasses,value fo money I don’t think so
3 months ago
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