I have been a customer of Scrivens (and its predecessor) for more than 35 years and have always had excellent service from their very friendly and helpful staff. They always had time to address any concerns and to sort out any problems I might have. The delivery was always quicker than promised and the fitting done with great care. I could not wish for more from an optician. Their prices are always fair and no attempt is made to sell me more expensive items than I require. I give them 5 stars without hesitation and would give more if I could.