I had a ver unpleasant experience with Scrivens in the last 2 months . They threatened to dismantle my glasses and keep my £191.00 which was 50% of the cost of the glasses. I had no idea why they send me theses threatening letters I have been a customer for several years and never owe them a penny I also have my less plan with them and they take the payment from my account without fail every month. I don’t trust their service anymore and I am still waiting a response from them on the matter. Will not be using them again.