I had appointment arranged by my doctor for a hearing test, after many months of problem with hearing for 17th April, the day before I had to ring my doctors surgery as no number given for Scrivens, to check on my appointment to be told .....no one from Scrivens was due to be there on my appointment date! Since then I have found a contact no and rang several times, leaving messages as requested......Still no response. ! Why is it that other reputable companies have managed, even in this crisis to keep patients informed? Whilst I appreciate the situation at this time I am dissapointed that, given their statements about excellant service and clinical excellance ... no one has acknowledged my calls or informed me of any closures or cancelled appointments?.. Reading other reviews it seems as though I am not the only one? One call or letter would have been adequate to releave the stress of not knowing what next to do or who to contact.