So wish I had read these reviews booking with Secret Escapes. Booked a lovely hotel in London going this Sunday, called last week to make an amendment as per their policy. They advised it was best to cancel then rebook as they wouldn't amend…really how strange only wanted to change from 3 nights to 2. Told this was the best way to do it. The agent cancelled while I was on the phone then went to rebook and he had misread it and in fact the deal was no longer there. Now no hotel for going away this weekend. SE couldn't care less, responded to one of my emails to offer me £20 good will gesture. Just shocking customer service.