I booked a hotel (supposedly 5 star hotel) for my honeymoon through Secret Escape. When we arrived at the hotel, we did NOT get the room we had booked, but a very disappointing (and certainly much cheaper) alternative. Also, the hotel was generally more like a 3 star hotel. I then sent photos to Secret Escape's customer service. In reply, I got that the case had been checked and the hotel replied that this was the right room. You can even check on the hotel's homepage that this is NOT the case. No concession, nothing. A very disappointing experience, so I advise against booking through Secret Escape.