We booked a trip to St. Petersburg (and paid for the required deposit by credit card) not long before the COVID-19 outbreak. The trip was obviously cancelled, but my credit card was charged for full payment anyway. Then I was offered a refund voucher OR reimbursement after 12 months. The 12 months subsequently became 18 (due to COVID-related changes in the Italian regulations). But after 18 months I found that the “reimbursement” consisted in another voucher issued by the partner company PERFECT STAY, with a much more limited range of options. No answer on the phone, no way to contact them via email. I call this highway robbery