What a terrible experience! I would not recommend to book here, is they think they can be anything like booking - your not! Your customer service is horrible. We booked two nights away in a luxury wellness resort. Which in reality was just a family hotel with pool (also how the reception explained to us). A wellness resort does not have a swimming pool which is full of local children and a mini-mini spa. We booked a wellness resort for calmness and relaxation, something you promised us. The hotel allows everyone at the pool (not a thermen by the way, they call it a pool themselves) which creates a crazy busy atmosphere. We tried to solve it twice over the phone in which in the end they offered me a 25 euro CREDIT!!! Whilst I paida100 euro per night. The hotel couldn't help us and forwarded us straight back to Secret again, whilst they send us back to the hotel. Seriously I have never experienced such a poor customer service. Don't book with them because they make you fake promises and when it comes gets t hard, they just ignore you after we submitted a formal complaint.