So far, secret escapes has ruined our holiday. Arrived in ponta delgada last night expecting a rental car at the airport. After much asking around we found that the car rental company we were looking for does not operate in ponta del gada and that our car was, in fact, booked to be picked up at Lisbon airport. This was clearly a mistake on behalf of secret escapes. We took a taxi to the hotel to deal with it today. We called secret escapes who essentially said we need to call the car company and get them to organise a car in ponta delgada with the booking reference we have. If they expect any additional money that's down to us. This seems ridiculous! Of course a car company won't pay for us to get another car on another landmass with another rental company, when we (secret escapes on our behalf) booked the car in Lisbon!! Very annoyed and not sure what to do considering the azores is a place where you can't really get around without a car.