Arrived at the supposed 5☆ hotel and instantly realised it was barely a 3☆. The hotel is dirty and run down. The upgraded room to a Premier room was a joke I dread to think what the normal room was like. We arrived very late at the hotel and had to grope our way through the badly lit grounds, we are both in our 80s and having to climb steep stairs carrying our own luggage is disgraceful. The first day and we are still waiting for the room to be cleaned. The grounds are all overgrown and really run down, the staff are not very friendly or helpful. We paid a lot of money for this holiday and we are disgusted and feel we have been ripped off. This is only our first day. I think some sort of compensation is in order.