Terrible customer service: Booked a trip to Lapland in December with our 2 young kids for trip of a lifetime. did the 2 part payment, but missed the 2nd payment date by day and half due to mix up on dates and emails going to my spam. Immediately called as soon as I realised. After them emailing to say they can re-instate the booking and after many calls over the past days. i've now received another email to say they cant instate the booking due to flights being cancelled. This is a holiday booking company who cant rebook flights...really!?? No idea if we can take kids away to see santa now And I have no idea what's going to happen with my £1600 initial payment Update: called and managed to speak with someone...they're keeping the majority of the first instalment (around £1000)!!