ZERO STAR! BEWARE! Will never use these again - well only for the hotel information/ideas then will book direct myself. We have paid £1800 for two for a 3 night trip to Rome to the Six Nations Rugby which was advertised as a Secret Escapes holiday. Paid the £500 deposit then received an email saying our contract was with another tour operator! I still don’t know which airline we are flying to Rome with so how do we know which check-in desk we go to at the airport? The eticket we received states we have a 6kg baggage allowance! The Secret Escapes holiday stated that the baggage allowance was “as per the airline’s T&Cs” - if we had known we only had 6kg allowance we would not have booked as we have paid £1800 we expect at least 10kg! I sent a complaint email to Secret Escapes querying this and also asked who the airline is! I eventually received a “cut & pasted” email telling me to contact the agent for this information! So what exactly have Secret Escapes done for our £500 deposit? Absolutely nothing. Have since discovered I could have booked the same hotel in an executive room for £300 via another website and the Rugby tickets €40 each. Feel totally ripped off by these SCAMMERS. Book with these if you are happy to pay £500 for nothing! NEVER AGAIN.