Secret Escapes have refused to refund me for a trip to Sardinia, Italy in May stating my hotel booking is non refundable and I am therefore unable to cancel.I DONT WANT to cancel but the hotel is in lockdown so the service I have paid for is not available. COntacted the hotel who say they have not been paid so therefore Secret Escapes are illegally retaining my money. Will take this all the way - Martin Lewis, Watchdog etc. and hope others follow suit. What a scam - their reputation will be destroyed after the publicity. The public have enough to worry about during this difficult time.