Have had a total lack of customer care from Secret Escapes after having to abandon my travel plans because of COVID-19. I let the hotel know in good time and they were very gracious but said that Secret Escapes had taken my money and they could not refund me. Secret Escapes are pressing the hotel to give me vouchers for a future stay but I just want to be reimbursed for a trip that I couldn't take. Secret Escapes are not to be trusted.
5 years ago
Secret Escapes has a
1.3
average rating
from
252
reviews
