We booked two nights in Paris with Secret Escapes which they cancelled because of the situation. We asked for a refund as no monies had been transferred to the hotel but were told no refund would be forthcoming and we had to re-book with the hotel ourselves, it was up to the hotel if they would allow us to re-book. This was not an acceptable outcome but Secret Escapes will not help - an appalling company to deal with - don't ever use them
5 years ago
Secret Escapes has a
1.3
average rating
from
252
reviews
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