As with all other reviews I have had the same experience. Their customer service is APPALLING. We booked a long weekend to Lisbon for end of March which was obviously cancelled. I have been offered a credit with a cash refund if it is not used however I do not believe I will ever see the cash ever again. I can’t even find the credit so have no idea when it expires and no explanation. DO NOT BOOK WITH SECRET ESCAPES.
5 years ago
Secret Escapes has a
1.3
average rating
from
252
reviews
