Trying to get refund for cancelled holiday especially now as money is particularly tight in line with other posters here. I have had good experiences with them in the past but clearly without the difficulties presented by Covid 19. Checked Secret Escapes T&C's and noticed that they have been updated as of 16/4/20. Amongst some minor changes is the significant addition of a whole new section under section C 47. This is entitled 'Refund Credit Notes'. I believe that if you booked and confirmed prior to this then the previous T&C's (without the RCN reference) will form part of your contract and hopefully make acquiring a refund easier.