I booked a holiday via secret escapes for the first time and they cancelled due to covid-19 which is understandable but REFUSED to give me my cash refund. This is illegal to hold my funds when they cancelled my holiday booking. I will be pursuing this further as a legal representative and suing them which I will get compensation for too. No one is ever going to book with Secret Escapes again no matter how cheap your deals will be. I will wait for my 12 months to be up (as will the rest of the world) then we will demand our cash refund which legally they will be obliged to pay. Absolutely disgusting and appalling travel provider. They have no right to hold anyone’s money. The company owners should be disgusted in themselves they will end up in debt as they cannot manage their own business!!!!