I booked a weekend at the Crown Hotel Harrogate for 2 nights at the end of this month for a friend's birthday via Secret Escapes. On their FAQ it said to contact the hotel directly for a refund, which I did. The hotel said it didn't refund Secret Escapes vouchers! So Secret Escapes have pocketed the money if nearly £200. It's appalling that they have pocketed the money when people are furloughed or list their jobs! It must be illegal and is immoral! I will never use this vompany again!
5 years ago
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