I have still NOT received a refund from them after the Hotel cancelled my holiday booking from 25th May to 30th May 2020 due to COVId -19. I am appauled with Secret Escapes Customer Services. Apparently they have outsourced their customer services and they have no access to any information. I have had so much contradictory advice from them. Firstly that they will NOT refund. Secondly that they can only refund if the Hotel gives them permission and Thirdly they have now advised that the Hotel must refund me directly? They are just playing cat and mouse and `DO NOT want to pay out. Surely they are the booking agent who have taken commission so if the Hotel refunds anything it will be without their commission.... DO NOT BOOK WITH SECRET ESCAPES...