If it was possible to have minus stars I would select -100 for Secret Escapes. We booked a fabulous wedding anniversary trip to Croatia for 1 June, in an all inclusive hotel, plus flights. Obviously Secret Escapes cancelled this trip, with Covid-19. They firstly offered us a credit refund, which we refused, they then offered another £200 on top of the cost of the trip, which we refused. We just want our money back so that we can buy something special for our anniversary in stead...like garden furniture! Secret Escapes are in breach of contract and they don’t care, ABTA are not interested as Secret Escapes are not members, and neither are CMA or ATOL.
They have taken our money, they have not paid airlines or hotels and they not providing any refunds.
DO NOT BOOK ANYTHING WITH SECRET ESCAPES / THEY ARE FRAUDULENTLY SELLING HOLIDAYS !
4 years ago
Secret Escapes has a
1.3
average rating
from
252
reviews