Horrible, horrible company -- would never recommend using! Trying to get my money refunded after the hotel kindly cancelled our reservation when NYC shut down due to the pandemic has been a nightmare. I provided them everything they requested and got nothing until I notified my credit card company. All of a sudden when a chargeback was issued they corresponded. Nevertheless still no final resolution 3 months later. Rude and unprofessional!
4 years ago
Secret Escapes has a
1.3
average rating
from
243
reviews
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