I booked two hotel stays in Ireland in March 2020 to celebrate my retirement. Well we all know happened. But I have to say Secret Escapes are still holding nearly £600 of my money with No refund in prospect. At first they tried to fob me off saying ‘ they were unable to offer refunds’ as the hotels were non refundable and offered a possible future rebooking. I have sent countless emails to them - only to get appeasing replies. The problem is I cannot foresee a safe enough date in future to rebook- if ever want to travel abroad again ! I AM STILL WAITING !!! Secret Escapes are shockers....I will NEVER EVER look - never mind BOOK through their web site again for travel offers.