Appalling service never again will I have confidence to book with SE They have not responded to my request to refund my deposit paid in October for a package leaving 19th March cancelled by Viva Cruise who have refunded my balance but I am still waiting for the deposit paid to SE They have not responded to my recent emails, I have had the occasional bland patronising email a month ago asking for patience but this money over £1100 was paid to them in October and as pensioners we need this money returned but no one in SE will give us the courtesy of responding and letting us know when our money will be returned. I have emailed four times this week and no one has bothered to respond. It is very sad but there is no way this situation is acceptable and now we have to spend our lives pursuing what we are legally entitled to