Numerous emails and phone calls, buck passing to the hotels to 'WAIT FOR THE HOTEL TO APPROVE THE REFUND' more lies and avoidance. No replies to emails. Cut off on the phone many times. The hotels are not paid until after the holiday so it is up to Secret Escapes to make refunds. First offer 100% credit note. Appalling service and now the latest 'offer' is an 80% refund and a 20% credit note for the future. Will Secret escapes still be around in the future for people to use their credit notes? I doubt it. We have been advised that only legal action will get a cash refund. DO NOT USE SECRET ESCAPES