Booked a trip to Teneriffa back in May (!). Fighting ever since for at least a feedback about re-booking or cancellation options. No reaction at all, no way of getthing though on the phone, no anwer to e-mail, nothing. Instead recieving marketing e-mails every other day. Hotel was the only one coming back to me to confirm, that they only received partial payment and therefore cannot refund my whole expenses. I understand, that travel branch is fighting hard, but bad customer relation is a) not necessary and b) does not help to create trust for further/new bookings which would help getting cash flow.