Had a UK Hotel cancelled in May. They sent me an email to say whether I wanted to rebook or postpone, no refund! I said I would rebook for August but heard no more from them except generic email to say they were dealing with cancellations in date order. When May came and went and no response from them I contacted the Hotel myself who said they would rebook me for August and that Secret Escapes still had my money. I begged Secret Escapes to send me a new confirmation voucher, but, of course no reply! I then asked the Hotel to send me a confirmation of my new reservation only to be told they would most probably not reopen until next Spring. I then emailed Secret Escapes for a refund as who knows if we will be around then as we are elderly. I was told they would pass on my request to the relevant department, but, of course, no more communication with me. I have phoned, emailed and even written to their CEOs, but again zilch. The new fully refundable deals + £50 off next booking has added insult to injury as they are using our money to finance new bookings! Still trying for refund but have contacted my credit card company to initiate a transaction dispute in desperation. Would much prefer immediate refund as the process is very long.