We booked a holiday to krakow to leave on June 15th 2020, secret escapes cancelled the holiday on may 21st, they offered me a credit note to which I immediately refused, I emailed them times and phoned them twice asking for a full refund to which I’m entitled to within 14 days by law, they refused a full refund and still offered me a credit note despite being constantly told it was totally unacceptable, I have instructed my bank to do a section 75 on them, please what ever you do never use this company they are an absolute disgrace
4 years ago
Secret Escapes has a
1.3
average rating
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252
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