Ria
NEVER IN YOUR LIFE BOOK WITH SECRET ESCAPES ! ESPECIALLY IF YOU SEE THEIR DEALS ON WOWCHER ! They are the worst! We booked our Eurostar in May to DISNEYLAND PARIS! And when it came to rebooking they rebooked us for Paris gare du nord ! Yet puts the title of there emails as DISNEYLAND PARIS! The COMMUNICATION IS SO BAD ! I would never GO BACK TO THEM EVER! This is my first experience and simply the worst ! TRAVEL AGENT Howard, Kevin, Henry do not know what they are doing! They booked us for the wrong station after our first booking was for Disneyland Paris.... where’s the common sense! On the phone I clearly said Disneyland Paris station but somehow I still got booked for Paris station and I had to pay £80 on top of my trip ! THE DEALS YOU SEE ON WOWCHER ARE A LIE ! Do not make this mistake please! YOU DO NOT GET ANY DEALS! Their suppliers is exactly Eurostar and the hotels! BOOK IT YOURSELF! Save yourself the stress! PLEASE DO NOT EVER USE SECRET ESCAPES FOR A TRIP ! They are so bad they was shouting at me on the phone! They even said that they booked Paris because there was no available trains for Disneyland station but when calling them today there was a train ... and trying to make us pay £350 to change it! They have simply ruined my holiday especially during covid-19 I understand they are going through stress but they have lost a Customer here! I am going to be telling everyone on Instagram as I am influencer and on my YouTube to never book through this company! Because ridiculous! The manager was literally shouting at me over the phone, after admitting it was their fault that they booked our tickets wrongs! And yet we couldn’t get a refund or revoke the amendment charges! SAVE YOURSELF MONEY AND DO NOT BOOK!
3 years ago
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Secret Escapes has a 1.3 average rating from 243 reviews

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