I have been emailing Secret Escapes since lockdown to get a refund for a closed hotel. Last response, on 15th July, was 'We kindly ask for your patience whilst we liaise with the hotel, as replies from the supplier are slower than usual due to the current global situation'. Same response on 15th June, 15th May, 30th April, and 6th April. Avoid this company.
4 years ago
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