Booked a London hotel with TELEGRAPH TRAVEL in February 2020 for two nights in April 2020. WHAT A MISTAKE! They use SECRET ESCAPES. It is now nearly October and I haven’t had a refund yet! I have contacted Secret Escapes so many times by email and phone and have got nowhere. We are extremely annoyed at the customer service we have received from them not replying to our emails and putting the phone down on occasions,which is so rude. We feel totally let down by TELEGRAPH TRAVEL and SECRET ESCAPES.
3 years ago
Secret Escapes has a
1.3
average rating
from
243
reviews
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