I bought a rather expensive linen duvet cover with lace trim for my guest bedroom. Only slept in twice and washed twice following the washing instructions.. It has come away at numerous seams and where their is slubs in the material has given way resulting in tears and wholes. The most disappointing aspect is when I've contacted secret linens as received confirmation that my message had been received but no follow up. A real shame as I also purchased fitted shhet, flat sheet and pillow cases for my own bed that have been washed a lot and still appear as if brand new. Quality inconsistent and customer service none existence.