Fast shipping and quick refund. Quick to reply to email ! Unfortunately, it was not for me. I really wanted to love them considering the reviews but the linen did not feel as soft as I would have liked even after one pillow case was washed as advised by the team. It felt very nice quality and had a very lovely texture to it bit was not smooth to my liking... I have setting form different companies that are cheaper (soak and sleep and even HM!) and quality/softness is faultless. Due to the price tag I was not willing to wait and see whether it gets softer and probably it would have done with time but was not willing to risk it. Shame as I really wanted to love them ! X