The website was easy to navigate. I needed fitted sheets for my mother’s adjustable bed which has a longer mattress. I ordered to sheets and they were promptly dispatched. Due to a glitch in the ordering process the sheets were dispatched to the billing address instead of the shipping address. Luckily I picked this up in time and rang the Secret Linen Store switchboard. They politely and quickly intercepted the delivery process to have the parcel redirected to my mother. The sheets arrived in appropriate packaging with a personal touch. They are perfect for my mother, she loves the feel of them and that they do not ride up or crease when she operates the motor in the bed frame. I am going to order more bedlinen from the Secret Linen Store to give as gifts.